REFUND POLICY

At Phoenix The Brand, we take pride in offering only the finest quality cigars. Due to the nature of our products and for the enjoyment of all our customers, we do not accept returns or provide refunds unless the package is damaged during transit. In the unlikely event that your package arrives in a damaged condition, please contact us immediately and provide photographic proof of both the packaging and the product. Upon verification, we will gladly replace the damaged cigars with a new shipment.

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We firmly believe in the exceptional quality of our cigars and are confident that you will find them to be nothing short of extraordinary. Our commitment to your satisfaction drives us to ensure that each cigar is carefully selected and packaged with the utmost care. Therefore, we encourage you to fully embrace the experience and savor the flavors of our meticulously crafted cigars. Once you indulge in the excellence of our products, we are certain that you will be captivated and eagerly seek to enhance your collection with more of our exceptional cigars.

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Should you have any questions or concerns, please do not hesitate to reach out to our customer service team. We are here to provide assistance and ensure that you have a memorable and enjoyable cigar experience.

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Thank you for choosing Phoenix The Brand. We appreciate your understanding of our no refund policy and look forward to serving you with the finest cigars available.