SHIPPING POLICY

Age Verification: By placing an order for cigars with Phoenix The Brand, you confirm that you are of legal age to purchase and receive tobacco products in your jurisdiction. We reserve the right to request age verification and may refuse to ship any order if we have reason to believe that the recipient is not of legal age.
Shipping Restrictions: We currently ship within the United States. Please note that some locations may have specific regulations or restrictions on the importation of tobacco products. It is your responsibility to be aware of and comply with any local laws or regulations pertaining to the purchase and delivery of cigars.
Packaging and Handling: To ensure the safe delivery of your cigars, we take great care in packaging and handling. Each order is meticulously packed in a secure manner to protect the integrity of the cigars during transit.
Shipping Methods and Costs: We offer various shipping options to accommodate your preferences. The available shipping methods and associated costs will be displayed during the checkout process. Please note that the delivery timeframes and costs may vary depending on your location and the selected shipping method.
Processing Time: We strive to process and ship all orders promptly. Orders are typically processed within 2-3 business days from the date of purchase. However, during peak periods or due to unforeseen circumstances, there may be slight delays in processing. We appreciate your patience and understanding in such situations.
Delivery Time: The estimated delivery timeframes will depend on the shipping method selected and your location. Once your order has been shipped, you will receive a tracking number to monitor the progress of your shipment. However, please note that unforeseen delays during transit, such as customs inspections or extreme weather conditions, may occur and are beyond our control.
Damaged or Lost Shipments: While we take every precaution to ensure the safe delivery of your cigars, in the event of a damaged or lost shipment, please contact our customer support team immediately. We will work diligently to resolve the issue and provide suitable assistance. Please note that we may require photographic evidence or other documentation to process a claim.
Returns and Exchanges: Due to the nature of tobacco products, we do not accept returns or exchanges unless the items are damaged during transit. If your order arrives in a damaged condition, please notify us within [insert time frame] and provide photographic evidence of both the packaging and the damaged items. We will assess each case individually and provide appropriate resolutions.
Customer Support: If you have any questions, concerns, or require assistance regarding our shipping policy or any other matter, please don't hesitate to contact our customer support team. We are here to provide you with exceptional service and ensure your satisfaction.